e-Fleet Systems Pvt. Ltd.

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Placement Office

Action	Placement	DO Delete	Do No	DO Type	Placement Office	PickUp Date	Expiry Date	Client	Pick Up	Drop	Vehicle Type	Status	Do Date	Do Office	Vh Count	Wt Count	Placed VH	Lifted WT	Pending VH	Pending WT	Total Package	Lifted Package	Pending Package	CN No	Broker Count

Back To DashBoard

Attached Vehicle details

Office	Vehicle No	Action

All Attached vehicles details

Placement	Broker Name	Quotation Amount	Person Name	Person Mobile No.	Remark	Created Date

Dashboard

Create the trip and add driver name and phone number. Define the tracking period and click "START TRACKING"

Consent Message received to the driver Mobile

Driver reply with “Y” to the message received
In Case the consent message is not received driver can opt for force SMS by sending “Y” to the below numbers of respective operators

Idea	55502
Vodafone	9167500066
Airtel	5114040
JIO	5168528

Driver can also avail the IVR facility to give consent by calling 7303777719 - This will work for Vodafone, Airtel and Idea but not Jio.
1. The driver has to call the number and press 1 to give consent
Driver to ensure that the reply or call is sent from the same number where the consent request is received.

NOTE: This is mainly applicable for Dual SIM mobiles. Where sometime consent request is sent to SIM1 and driver tends to reply from SIM2
While sending the SMS, if the SMS sending is failed (Failed, Click to Retry).

User can try doing the following checks
1. Check if the Driver has enough balance to send SMS.
2. Try to send a sample SMS to nearby mobile number and if SMS is failed even to that number. Driver has to update his SMS Service Center Number for sending the SMS. This can be done if he can call the Customer care of the respective SIM Provider. (Like 121 for Airtel)
Please check the application (web/mob) if the status is updated as “CONSENT GIVEN”.
- User can track the status in 10 minutes after giving consent - Airtel, Idea and Vodafone
- In case of JIO user has to wait atleast 30 minutes
- In case of IVR , user has to wait at least 40 minutes
- Please refresh and check the status in App regularly for 4-5 times before contacting helpdesk
- In case of ported numbers status will take some time to reflect
Wait for 10 minutes to receive acknowledgment message in driver mobile
Instruct the Company employee to do the process with driver in presence of him to avoid any challenge during execution
After following all the above steps reach out to us for any issues
User can check the status anytime during the trip based tracking frequency defined

Few Things to Remember :

In case of JIO, if the number is getting tracked and if the user clicks on “Stop Tracking”, and after sometime again if User want “Start Tracking“ user need to get the consent again from the Driver.
If the Driver has given the Consent as N, we will not be able to track the number for next 96 hrs. In such cases contact our support team, we will try to communicate the same with mobile operator.
The Consent SMS will be valid for 1 hour. The Driver has to give the consent within 1 Hour of starting the trip, either by replying to the SMS received or by force SMS as mentioned in point no 2 above

From Date

To Date

SMS Date	Party Name	Person Name	Mobile No.	Send From

Track Date	Mobile No.	Vehicle No.	Driver Name	Office Name	Client Name	HVP Name	Broker Name

Create Hire Vehicle

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Steps for Tracking Phone Numbers

Few Things to Remember :

SMS Details

Track Details